Privacy Policy
Last Updated: June 25, 2026
1. Introduction
Welcome to SignatureSwitches ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
To provide our products and services, we collect the following types of information:
- Personal Identification Data: Your name, email address, and account password.
- Order & Shipping Data: Your shipping address, billing address, and phone number (if provided for delivery purposes).
- Transaction Data: Details about payments to and from you, and other details of products or services you have purchased from us. Note: We do not store your credit card information. All payments are processed securely via Stripe.
- Technical Data: Your IP address, browser type, and interaction with our website (e.g., items in your shopping cart).
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your orders, including custom keyboard commissions.
- To manage your account and authenticate your logins securely.
- To communicate with you regarding order updates, tracking information, and customer support inquiries.
- To prevent fraud and ensure the security of our website.
4. Sharing Your Information
We do not sell your personal data to third parties. We only share your information with trusted third-party service providers necessary to operate our business:
- Payment Processors: We use Stripe to process payments securely.
- Shipping Providers: We share your name and address with postal services (e.g., Royal Mail, USPS, DHL) to deliver your packages.
- IT & Email Services: Providers that host our database and send our automated order confirmation emails.
5. Cookies and Tracking
We use cookies (small text files stored on your device) exclusively for essential website functionality. For example, we use highly secure, encrypted cookies to keep you logged into your account while you browse our store and manage your shopping cart. You can disable cookies in your browser, but parts of our website (like the checkout process) may not function correctly.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, or altered. Your connections to our website are secured using SSL encryption, and your passwords are cryptographically hashed before being stored in our database.
7. Your Rights
Depending on your location (such as under the GDPR or CCPA), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of incomplete or inaccurate data.
- Request deletion of your personal data ("Right to be forgotten").
To exercise any of these rights, please contact us using the information below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: